Before arrival
Route, rules, and contact details before the trip
Check the rules, arrival details, contacts, and route before the trip.
For website requests
For ad-related requests
Phone: +38 (096) 641 01 81
Deletion request
Data Deletion
If you submitted a request through the website, advertising, Facebook, or Instagram and want the data deleted, use this instruction.
For website requests
For ad-related requests
Direct contact
If you need an exact answer, confirm it directly
When the date, arrival time, or rules matter, it is faster to call or send a short message.
Sukhyi Lyman, near OdesaCalls: 09:00-21:00
What can be deleted
Request details
Name, phone number, comment, interest, date, and other details that you submitted through the form or a message.
Related advertising tags
If the request came after an ad click, we can delete or anonymize advertising attribution connected with that request.
Operational records
If some data is needed for records, security, or legal obligations, we may keep a minimal record without unnecessary personal details.
How to submit a request
- Call +38 (096) 641 01 81 or open the contacts page.
- Say that you want data connected with Dobryi Khutir deleted.
- Include the phone number used in the request, approximate request date, and channel: website, Facebook, Instagram, or ads.
- Do not send extra documents unless we specifically ask for confirmation.
What happens next
- We check that the request relates to a real request or contact.
- After verification, we delete or anonymize data where possible.
- If some information cannot be deleted immediately because of records, security, or law, we limit its use.
- After processing, we reply through a convenient contact method.
If the data is connected with Meta
Data held by Dobryi Khutir
We process only the data that reaches us through the website, request, ad click, or direct contact.
Data held by Facebook or Instagram
Data stored directly by Meta, Facebook, or Instagram should be deleted through Meta account settings.
Frequently asked questions
Can I delete a website request?
Yes. Contact us and include the phone number, date, or channel so we can find the request and process it.
Can I delete data connected with Meta ads?
Data that reached Dobryi Khutir through a request or ad click can be requested for deletion. Data inside your Meta account is managed in Meta settings.
How long does processing take?
We process the request after verification. If we need more details to find the request, we will contact you.
Helpful pages
Next step
Submit a deletion request
Contact us and include the phone number, date, or request channel. This helps us find the request faster.